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Sales & Tech Support: 231-935-4044

Returns & Repair

Product Returns/Return Material Authorization (RMA):

  1. Returns for credit: A customer may return a catalog product within 60 days after date of shipment to customer for a full credit by following the procedures below.  Under no circumstances may custom or non-catalog items be returned. Customers may return a catalog product within 60-90 days after the date of shipment, but these returns will be subject to a 25% restocking fee.  Returns for credit will not be accepted after 90 days.
    1. Obtain a written Return Material Authorization (RMA) from EOT by contacting our customer service department.
    2. Return the product in its original packaging container with the RMA number clearly marked on the exterior of the shipping package.
    3. The customer will be responsible for all costs associated with shipping the returned product back to EOT.
    4. The returned product must pass an incoming inspection by EOT before credit will be issued for the return.
    5. Shipping and handling charges will not be refunded.
  2. Returns for repair/replacement.
    1. Obtain a written Return Material Authorization (RMA) from EOT by contacting our customer service department.
    2. Return the product in its original packaging container with the RMA number clearly marked on the exterior of the shipping package.
    3. EOT will provide shipping instructions for the return of the affected goods.
    4. If the repair is deemed non-warranty, the customer will be responsible for all shipping, duties, and taxes associated with the return of the product to the customer.
    5. EOT will provide a written quotation for all non-warranty repairs/replacements. A purchase order from the customer is required to start repair/replacement work. If a purchase order is not received within 30 days of the quote being sent, the goods will be returned unrepaired at the customer’s expense.

All requests for the return of an EOT product should be directed to EOT’s Customer Service Department at 231-935-4044 or customerservice@eotech.com.  EOT’s customer service department will issue a RMA for the return.  All returns should clearly reference the RMA number on the outside of the shipping container.  All RMAs should be shipped to:

Electro-Optics Technology, Inc.,

Attn: Customer Service

3340 Parkland Ct.

Traverse City, MI. U.S.A. 49686

EOT reserves the right to inspect devices returned under warranty to assess if the problem was caused by a manufacturer defect. If EOT determines the problem is not due to a manufacturer defect (an example would be damage to an optical element caused by impact from a loose ball driver or exceeding the damage threshold of the device), repairs will be done at the customers expense. Never attempt to disassemble the magnetic housing of your Faraday Rotator / Optical Isolator. Injury could result. Any indications that an attempt to disassemble the magnetic housing was made will render the warranty null and void.

Nonconformance Claims: Any nonconformance claim must be made within 30 days after date of shipment to the customer.  The customer must receive a RMA number from EOT prior to returning the affected goods.  An RMA can be obtained by contacting EOT’s Customer Service department.  EOT will provide shipping instructions for the return of the affected goods. Goods must be returned in their original packaging, with the RMA number clearly marked on the outside of the package and be in their original condition.